terms & conditions 



  • All transactions for the acquisition of goods and services (each a “Service” or, two or more, the “Services”) from the Site are subject to the terms in this agreement (Trading Terms). You are declaring your consent to be bound by these Trading Terms by acquiring any Services from our site. They constitute a binding contract between you and us that can only be changed with our permission. By using the print option from your browser’s “File” menu, you can print a copy of these Trading Terms.
  • If the Site has additional terms of trading that are linked to from the homepage, those additional terms of trading shall take precedence over these Trading Terms in the event of a conflict.
  • We retain the right to modify these Trading Terms at any time without providing you with previous notice, provided that any such modification will not have an impact on any purchases you have already made.

Costs and payment

  • In the odd occasion that an item’s pricing has been misrepresented on our site, we shall get in touch with you through phone or email to inquire if you still want to place the order at the correct price. We will cancel the order if you are not happy to move forward or if we are unable to get your instructions. We won’t have to provide Services at the erroneous pricing unless we’ve already confirmed shipping of your order.
  • Prior to (but not after) acceptance of your purchase, prices are subject to change at any time.
  • The costs of the Services listed for purchase on our site are those that are specified there. All costs are listed in pounds (£) sterling and do not include delivery or VAT. Once you have chosen a shipping option from the list as described in Shipping Information, shipping fees will be applied to the total amount due.
  • You must pay for your order in full before we will accept it.


  • After we accept your order, we will make every effort, subject to availability, to provide the Services you ordered as quickly as we can.
  • We’ll send your package directly to the address you provided in your order.
  • A delivery’s exact timing cannot be predicted. A signature may be required to acknowledge receipt of some deliveries.
  • Once the Services are delivered, they become your property and responsibility. We will not assume responsible for their loss, damage, or destruction after delivery, with the exception of Services that are defective or damaged upon delivery or have been wrongly supplied.

Refunds and cancellations

  • You have a small period to cancel your order (or any portion of it), unless one of the exclusions specified below applies. The cooling-off period begins on the day you or a third party other than the carrier and indicated by you actually take possession of the goods. You must inform us in order to exercise your right to cancel, providing us with your full name, address, and order reference (where applicable), or you may return the Services in accordance with the guidelines below.
  • Sending your communication regarding the exercise of your right to cancel before the cancellation period has passed suffices to meet the cancellation deadline.
  • If you choose to cancel this contract, we will reimburse you for all payments made, including the cost of delivery and shipping (with the exception of any additional costs you would incur if you selected a delivery and shipping option other than the least expensive type of standard delivery we could provide). Unless you have expressly agreed differently, we will repay you using the same payment method that you used for the initial transaction; in any case, there will be no fees associated with the reimbursement. Until we receive the returned items or you provide proof that they were returned, whichever comes first, we reserve the right to withhold the reimbursement. If you want, you can request a Service substitution rather than a refund, but we can only do that if the Service you want to replace is of equal value to the order you are canceling.

You are unable to change your order if

  • The Services consist of perishable items, or have been sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; the Services have been customized or made to your own specifications; any Services you have started to download or stream; or any Services which become combined inseparably with other Services after being delivered to you.
  • All such Services must be returned in accordance with the following procedure within cooling off period of your order cancellation and, in any case, no later than twenty-eight (28) days following the date the Service(s) were supplied to you:
  • We recommend returning the package to us by courier, recorded delivery mail, or another type of certified mail. Pack the returns parcel securely, making sure to include the returns note that will have been included in the package in which your order was delivered, and attach the returns address label that will also have been included. We urge you to purchase postal insurance that is sufficient to cover the contents’ worth.
  • Your statutory legal rights are not affected by our cancellation and return policy.

Defective Services

In line with your legal rights, we may offer a repair, exchange, or refund if any Service you purchase is damaged or defective when delivered to you. If you think a Service is defective, you should contact us to make arrangements for the Service’s return (s).Your statutory legal rights are unaffected by our policy on defective Services.

Service Details

  • Any information on service sizing on our site is provided solely as a guide. We advise you to get in touch with us before placing an order if you have any doubts about the size of any Service you need.
  • From time to time, our stores might conduct unique or regional deals that aren’t necessarily offered online, or we might offer exclusive online promotions that aren’t offered in our stores. Please be aware that purchases bought online are not eligible for discounts or points under any discount card programs we may run in our stores, unless specifically specified on our website.
  • We have taken reasonable measures to ensure that the colors and other details of our Services are represented in the photos that appear on our Site as accurately as feasible. We cannot, however, guarantee that your monitor’s display of any color or other detail will exactly match the color or detailing of the Service(s) upon delivery because the actual colors and detailing you see onscreen will vary on your monitor.

Services outside of the UK

  • Before ordering Services for outside of the United Kingdom, do get in touch with us. If you don’t get in touch with us before ordering, we can decline to accept your order. The Services may be subject to import charges and taxes, thus they are contingent upon us agreeing to and being able to provide them outside of the United Kingdom. These are your responsibility.
  • Despite the fact that your local customs office might be able to help, we have no control over such charges and cannot inform you of what they might be. You will be regarded as the importer for deliveries made outside of the United Kingdom, and it is your responsibility to adhere to all laws and regulations of the nation where the Services are to be delivered. Customs officials have the right to open and inspect cross-border shipments.
  • You are responsible for adhering to local laws, if and to the extent that they are relevant, if you choose to visit our Site from a location outside the United Kingdom. We make no claims or warranties that any service(s) on our site are suitable for use or accessible outside of the United Kingdom, or that they adhere to any laws or regulations specific to those other countries.


  • We recognize that you might be concerned about online security. Your personal information is safeguarded on our site using a secure server during the online ordering process.
  • When you proceed to the checkout, your browser will enter secure mode before you are asked to complete your billing and shipping addresses. Your order information, as well as your personal and payment card information, will all be transmitted to our server in an encrypted form. Once your order is complete, secure mode will be turned off. Our system is set up such that you are unable to place an order until you are securely in secure mode, adding an extra layer of protection for you.
  • We advise against sending anyone, including us, your payment card information via email. We are not liable for any losses you may experience when sending us information via email or an internet link. You are solely responsible for any such loss.
  • Get in touch with us if you have any other questions about security.


  • If the performance of any of our responsibilities is prohibited or limited by an occurrence or situation outside of our reasonable control, we shall not be liable to you.
  • We accept responsibility for fraudulent misrepresentation, death or personal damage brought on by our negligence, as well as any other liability that cannot be excluded under English law.
  • You are in charge of how you utilize the Service(s) you purchase. We take no responsibility for any loss or damage that is not fairly foreseeable or for any commercial loss, to the extent that is not forbidden by law (which includes loss of profits, contracts, goodwill, business interruption, loss of business or opportunity and other similar losses).
  • Your statutory legal rights are not affected by anything in this section or elsewhere in our Trading Terms.

Personal information

  • Our Privacy & Cookie Policy governs how we only use your personal information. Please spend some time reading our Privacy & Cookie Policy as it contains crucial terms that concern you.


  • A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
  • A right is not waived by us if it is not put into effect. Your rights under these Trading Terms may not be assigned or transferred.
  • All other provisions of these Trading Terms shall remain in effect and unaffected if any provision is determined to be illegally unenforceable.
  • Unless you are a resident of another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there, you and we agree that English law applies to these Trading Terms and that any dispute between us arising out of or in connection with these Trading Terms will only be dealt with by the English courts. We are required by law to let you know that no public filing requirements exist and that only English can be used to finalize transactions.
  • We may enforce this Agreement at a later time, even if we postpone doing so now. If we do not insist that you do anything that is required of you by these Trading Terms right away or if we take no action against you for violating this agreement right away, that does not mean that you are not required to do those things and it does not stop us from acting against you later. We can still need you to make the payment down the road, for instance, if you miss a payment and we don’t follow up with you but we still deliver the Services.

Contact information

  • Feel free to get in touch with us using the information provided on our website.

Clauses of Use


  • This website (“our Site”) advertises the company that is mentioned herein. The company will be referred to as “we” and/or “our” in these terms.
  • The following conditions (the “Terms of Use”) apply to use of our site. Please cease using our website right now if you disagree with these terms of use. You acknowledge that you have read, understand, and agree to be bound by these Terms of Use by accessing and using our Site. They constitute a binding legal contract between us and you, and can only be changed with our permission.
  • They must be read in connection with other information on our website that explains how it works and the services it offers, including our privacy and cookie policy and trading terms (if applicable).
  • We reserve the right to periodically and without prior notice update these Terms of Use by posting updates on our website.

Using our website

  • In the event that we have cause to do so, we retain the right to discontinue, suspend, or modify our Site or specific features or elements thereof, with or without prior notice to you. Additionally, occasionally, whether on a planned or impromptu basis, our Site or particular features or sections of it may stop working.
  • You acknowledge that in the event that our Site or any service made available on or through it is discontinued, modified, made unavailable, suspended, or otherwise changed, we shall not be liable to you or any third party.
  • It is your responsibility to make sure that your computer system complies with all applicable technological requirements needed to use our site and is compatible with it. You also acknowledge that none of the content on our site will be devoid of infection, viruses, or other code that has contaminating or harmful features.
  • We cannot and do not guarantee or warrant that it will be. You are in charge of putting in place enough processes and security checks (such as anti-virus and other security checks) to meet your specific needs for the security and dependability of data input and output.
  • On occasion, we might only allow users who have registered with us access to certain features, sections, or the entire site. You must keep any user identification codes, passwords, or other information you choose or are given as part of our security measures as secret, and you must not divulge them to anyone else.
  • If in our judgment you have disobeyed any of the terms of these Terms of Use, we have the right to disable any user identification code or password, whether selected by you or assigned by us, at any time.
  • We make no promises regarding the continuity, interruption-free, or error-free operation of our site. You must not try to obstruct our Site’s normal operation. In particular, you must not try to go around security measures, tamper with, break into, or otherwise interfere with our Site or any computer network, server, router, or other internet-connected equipment.

Utilizing our website

  • You are required to use our site and the information it provides responsibly. No such information may be utilized for or in conjunction with any illegal, immoral, or antisocial purpose or in a way that could harm our name or reputation.
  • You are unable to use our website:

for any illegal purpose, to send spam, to harm, threaten, abuse, or harass another person, or in a way that (in our reasonable opinion) invades someone’s privacy; to create, check, confirm, update, or amend your own or another party’s databases, records, directories, customer lists, mailing lists, or prospecting lists; to tamper with, update, or change any part of our Site; or in a way that harms us, our customers, or suppliers.

Rights to intellectual property

  • Every piece of content on our website, including but not limited to text, software, images, and graphics, is copyrighted. Both the original content and the content chosen, coordinated, arranged, and improved by us or our licensors are protected by copyright and/or database rights. Nothing in these Terms of Use shall grant you any rights in respect of any intellectual property owned by us or our licensors, unless such rights are clearly stated in these Terms of Use.
  • Except as stated in these Terms of Use, you may not claim or make any attempt to claim any such rights, and you may not use, copy, reproduce, modify, publish, transmit, take part in the transfer or sale of, make any derivative works from, or otherwise exploit our name, trademarks, logos, or other proprietary marks, or any other content on our Site, in whole or in part.


  • Although we hope users will find our site useful, we assume no responsibility for it and make no representations or warranties regarding it or its content, to the fullest degree permitted by law.
  • Even if it was foreseen, we, the owner or operator of our Site, or any other company involved in developing, producing, maintaining, or disseminating our Site, will never be held responsible, under any legal theory (including contract, tort (including negligence), or breach of statutory duty), for any loss of:
  • Our liability and that of those who perform our services is unlimited in the event of death or personal injury caused by our carelessness or fraud.
  • Profits, sales, business, or revenue; interruption of business; projected savings; business opportunity; goodwill; or information; or information.


  • The connections to other websites and resources on our site that are supplied by third parties are exclusively for your information. The information on those websites and resources is not under our control.
  • All official legal notices must be delivered to us at the address provided on our website.
  • Our failure to exercise a right does not constitute a renunciation of that right. As per these Terms of Use, you are not permitted to assign or transfer your rights.
  • If any portion of these Terms of Use is determined to be invalid under applicable law, the remaining portions shall not be affected and shall continue to be in effect.

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